Refund Policy

1.1 Downtime Refunds

We provide full automatic refunds for any service downtime. If our platform experiences an outage that prevents you from accessing your Game Saves, you will automatically receive a credit for the affected time.

1.2 Billing Protection

Our billing system is designed to protect you:

• No charges during server startup or provisioning
• No charges during maintenance or outages
• No charges when health checks fail
• Billing automatically stops when services become unavailable

1.3 Hardware Failures

If your Game Save experiences issues due to hardware failures or infrastructure problems on our end, you will receive full credit for the affected time period.

2.1 Eligibility

We offer a 100% money back guarantee on token purchases, provided you request the refund within 24 hours of purchase. This policy helps us prevent abuse while ensuring genuine customer satisfaction.

2.2 Fair Use

To maintain fair access for all users, we reserve the right to deny refund requests if a user extensively uses the service and then requests a refund. Our 24-hour window helps ensure legitimate usage.

2.3 What's Refundable

• Token purchases made within the last 24 hours
• Charges incurred due to service issues or platform problems
• Accidental or duplicate purchases
• Billing errors or overcharges

3.1 Available Methods

3.2 Required Information

When requesting a refund, please provide:

• Your account email address
• Purchase date and amount
• Reason for the refund request
• Any relevant details about service issues experienced

3.3 Processing Time

Refunds are typically processed within 24-48 hours of approval. The time for funds to appear in your account depends on your payment method and financial institution.

4.1 Account Deletion

When you close your account, unused tokens are not automatically refunded. This policy helps maintain the integrity of our token system and prevents abuse.

4.2 Special Circumstances

In exceptional circumstances (such as service discontinuation or significant changes to our service), we may provide refunds for unused tokens at our discretion.

4.3 Before Closing Your Account

We recommend using any remaining tokens before closing your account. You can also share your Game Saves publicly or download them for local use.

5.1 Processing Fees

Refunds are processed through Stripe, our payment processor. We do not deduct processing fees from legitimate refunds - you receive the full amount you originally paid.

5.2 Currency and Exchange Rates

Refunds are processed in the same currency as the original payment. Any exchange rate differences are handled by your financial institution, not by sfact.io.

5.3 Payment Method

Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.

Our Shared Saves service is completely free. Since there are no charges associated with this service, refunds are not applicable. However, if you experience issues with the service, please contact our support team for assistance.

7.1 Contact Us First

Before initiating a chargeback with your bank or credit card company, please contact our support team. We're committed to resolving billing issues quickly and fairly.

7.2 Chargeback Policy

Chargebacks without prior contact may result in account suspension until the matter is resolved. We prefer to work directly with customers to address any concerns.

We may update this Refund Policy from time to time. Changes will be communicated through dashboard notifications. Continued use of our Services after such changes constitutes acceptance of the updated policy.